Frequently Asked Questions

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We are very proud of the fact that all of our instruments are hand made in house in Wallaceburg, Ontario, Canada!

While we currently do not have any physical retailers, we are working to expand our reach. If you are a retailer that is interested in carrying our line of instruments, please get in touch with us!

Steel String Instruments

For our line of acoustic guitars we recommend going no higher than 0.012-0.053 gauge strings. We guarantee that strings no higher than 0.012-0.053 gauge will not damage your guitar. All of our acoustic guitars ship with Elixir Nano Web 80/20 lights.

Ukuleles

No issue with the use of different strings. All of our ukuleles currently ship with D'Addario Fluorocarbon strings.

Typically we find that International shipping costs between $80 - $120, however this will depend on the specific country that the instrument is shipping to. You can obtain a shipping quote by adding your instrument of choice to your cart and adding in your shipping information to see exactly how much the shipping charge is.

If you are an international customer there is a very good chance that you will be required to pay customs/duties. We recommend that you consult your country's customs page to determine the tax that will need to be paid on imported instruments.

We currently ship to nearly all countries, however if you do not see a shipping option during checkout please contact us and we will work to get you set up with a shipping option.

We currently offer Righty and Lefty for our line of ukuleles and we are working to offer left handed versions of our slim body acoustic and 8 string electric.

While we always advise that the same care should be given to our carbon instruments as would be given to any traditional instrument, we are confident that you’ll experience no issues with leaving the instrument in a hot vehicle.

Some things to note:

- If being left in a vehicle for an extended period of time the instrument should be detuned, in a case, and kept out of direct sunlight

- Allow instrument to cool before you tune it back up

- Sustained temps at or above 155ºF (68ºC) are not advised and should be avoided